Criterion Collection Store

The scuttlebutt on Criterion, Eclipse, and Janus Films. Lists and polls are STRONGLY discouraged.
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KJones77
Joined: Wed Aug 23, 2017 11:35 pm

Re: Criterion Collection Store

#876 Post by KJones77 » Thu Oct 18, 2018 12:53 pm

Feego wrote:
Thu Oct 18, 2018 10:59 am
I received a shipment e-mail from Criterion this morning.
I got one yesterday afternoon as well. However, the USPS tracking page says it is in "pre-shipment", so Criterion may be jumping the gun a bit haha.

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domino harvey
Dot Com Dom
Joined: Wed Jan 11, 2006 2:42 pm

Re: Criterion Collection Store

#877 Post by domino harvey » Thu Oct 18, 2018 12:56 pm

I imagine their fulfillment center is stacking ready to go boxes for mail truck pick up

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Luke M
Joined: Thu Jul 12, 2007 9:21 pm

Re: Criterion Collection Store

#878 Post by Luke M » Thu Oct 18, 2018 5:04 pm

I made an order in the first hour that’s already in transit expected to be delivered on Monday. I made a second order in the final hour and have not received a shipping notification.

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FrauBlucher
Joined: Mon Jul 15, 2013 8:28 pm
Location: Greenwich Village

Re: Criterion Collection Store

#879 Post by FrauBlucher » Fri Oct 19, 2018 6:08 am

I made two orders. 4 blurays in the first 5 minutes of sale. About 7 hours later I ordered 2 blus with a $50 points reward GC. The 2 items shipped before the 4 items.

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domino harvey
Dot Com Dom
Joined: Wed Jan 11, 2006 2:42 pm

Re: Criterion Collection Store

#880 Post by domino harvey » Fri Oct 19, 2018 7:52 am

My order will actually be here today, so they obv bumped me up to Priority Mail even though I just got the free standard, which was nice of them

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soundchaser
No longer chasing skirts
Joined: Sun Aug 28, 2016 12:32 am

Re: Criterion Collection Store

#881 Post by soundchaser » Fri Oct 19, 2018 11:44 am

^ Same with mine. I assume there's a disc number threshold for these sales past which Priority becomes easier to manage for the warehouse and equally affordable as the other options.

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domino harvey
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Joined: Wed Jan 11, 2006 2:42 pm

Re: Criterion Collection Store

#882 Post by domino harvey » Fri Oct 19, 2018 11:58 am

I suspect when you go over $100 they want the accountability of Priority even if the customer didn't pay for it

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swo17
Joined: Tue Apr 15, 2008 10:25 am
Location: SLC, UT

Re: Criterion Collection Store

#883 Post by swo17 » Fri Oct 19, 2018 12:01 pm

I spent $200 and they sent it out Ground

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domino harvey
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Joined: Wed Jan 11, 2006 2:42 pm

Re: Criterion Collection Store

#884 Post by domino harvey » Fri Oct 19, 2018 12:24 pm

Well, maybe they love me more than they love you

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Luke M
Joined: Thu Jul 12, 2007 9:21 pm

Criterion Collection Store

#885 Post by Luke M » Fri Oct 19, 2018 12:43 pm

Just checked my tracking and mine is out for delivery today. I was bumped to priority and only spent $75.

Criterion loves me too.

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swo17
Joined: Tue Apr 15, 2008 10:25 am
Location: SLC, UT

Re: Criterion Collection Store

#886 Post by swo17 » Fri Oct 19, 2018 1:15 pm

Not surprising

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fdm
Joined: Fri Apr 21, 2006 1:25 pm

Re: Criterion Collection Store

#887 Post by fdm » Fri Oct 19, 2018 1:27 pm

I have them ship to my PO Box. Think it's been shipped priority mail for at least the last few flash sales. My shipment from them due tomorrow got delivered today (two days), by the way.

(And my "2-day" amazon prime order which was supposed to be delivered Wednesday also finally got delivered today (Friday).)

Edit: And looks like the other shipment from Criterion arrives today (Saturday), two days as well.
Last edited by fdm on Sat Oct 20, 2018 11:41 am, edited 2 times in total.

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criterionsnob
Joined: Wed Nov 03, 2004 1:23 am
Location: Canada

Re: Criterion Collection Store

#888 Post by criterionsnob » Fri Oct 19, 2018 3:27 pm

Mine hasn’t shipped and I’m hoping they decide to upgrade Canadian orders to courier, with a Canada Post strike starting Monday.

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FrauBlucher
Joined: Mon Jul 15, 2013 8:28 pm
Location: Greenwich Village

Re: Criterion Collection Store

#889 Post by FrauBlucher » Sat Oct 20, 2018 12:41 pm

My orders are “out for delivery” without no notifications that they actually shipped. I had to check my Criterion order page to see the status. I thought they send email notices. Guess not.

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PianoMan88
Joined: Sun Dec 25, 2016 4:50 am
Location: Toronto, ON

Re: Criterion Collection Store

#890 Post by PianoMan88 » Sat Oct 20, 2018 4:33 pm

criterionsnob wrote:
Fri Oct 19, 2018 3:27 pm
Mine hasn’t shipped and I’m hoping they decide to upgrade Canadian orders to courier, with a Canada Post strike starting Monday.
My order to Toronto shipped in record time, via DHL (they are using DHL it seems now). I placed the order 2 hours after the sale started on Wednesday, arrived the NEXT DAY, in the afternoon. Hell, I even beat the US orders in speed. I am sure it must have been one of those "everything goes right" trips. Or they just like my Canadian money....haha.

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Roscoe
Joined: Fri Nov 14, 2014 3:40 pm
Location: NYC

Re: Criterion Collection Store

#891 Post by Roscoe » Sun Oct 21, 2018 8:42 am

My order shipped on Thursday, was scheduled to arrive on Monday, and arrived yesterday (Saturday). So things work out for the best sometimes.

HitchcockLang
Joined: Tue May 28, 2013 1:43 pm

Re: Criterion Collection Store

#892 Post by HitchcockLang » Tue Oct 23, 2018 8:44 am

Received my order from the flash sale and one of the titles in a plastic Scanavo case has a long deep crack running along the front of the plastic case which causes the art to dip deep inside. Is this the kind of thing Criterion would send a replacement for? Or should I shut up and pay for a new Scanavo or should I shut up and just deal with it?

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tenia
Ask Me About My Bassoon
Joined: Wed Apr 29, 2009 11:13 am

Re: Criterion Collection Store

#893 Post by tenia » Tue Oct 23, 2018 8:55 am

You can contact them for a replacement case, but they are known to often make you pay for this kind of things. But maybe you'll get lucky with this one !

dws1982
Joined: Mon Feb 19, 2018 11:20 pm

Re: Criterion Collection Store

#894 Post by dws1982 » Tue Oct 23, 2018 9:10 am

I got a damaged sleeve that I need to e-mail them about as well. No guarantees, but in the past, I've found that if I e-mail them and preemptively offer to pay for a replacement, and either send (or offer to send) pictures of the damage, they're usually very good to replace without asking for payment. Especially if the sleeve is damaged too. They've actually even sent free replacements to me for discs that were shipped from other retailers.

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domino harvey
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Joined: Wed Jan 11, 2006 2:42 pm

Re: Criterion Collection Store

#895 Post by domino harvey » Tue Oct 23, 2018 9:12 am

I can't imagine them not replacing a broken case from an order you placed on their site

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hearthesilence
Joined: Fri Mar 04, 2005 4:22 am
Location: NYC

Re: Criterion Collection Store

#896 Post by hearthesilence » Tue Oct 23, 2018 11:19 am

I've had to do this once, though it was pretty egregious - there was deep gash in the front cover that not only damaged the case but creased the front insert. Got a replacement quick.

Self
Joined: Thu Apr 24, 2014 9:36 pm

Re: Criterion Collection Store

#897 Post by Self » Tue Oct 23, 2018 1:24 pm

My David Lean/Noël Coward boxset had massive slashes across it and a crumpled corner upon receiving it after a flash sale. Sent an email to Mulvaney, attached a picture, and had a new case sent to me two days later.

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Feego
Joined: Thu Aug 16, 2007 7:30 pm
Location: Texas

Re: Criterion Collection Store

#898 Post by Feego » Tue Oct 23, 2018 2:37 pm

Try this e-mail address (orders@criterion.com). I once had a similar issue and never got a response from the Mulvaney e-mail. I tried the orders@criterion one and received a friendly response and a replacement Scanavo case shortly afterward.

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